Terms of service

 

Terms & Conditions

By using our website, you agree to be bound by Tiptree Cakes Terms & Conditions, as stated below.

Contract For The Supply Of Products Or Services

The display of goods on the Tiptree Cakes site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. The order submitted by the purchaser is an offer. No contract for the supply of products or goods will be deemed to exist between you and Tiptree Cakes unless, and until, an email is sent by Tiptree Cakes to you confirming that your order has been accepted.

This confirmation e-mail amounts to an acceptance by Tiptree Cakes of your offer to buy goods or services from Tiptree Cakes. Tiptree Cakes are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy with respect to the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice at any time. Large orders over £500; As a small independent bakery we are only able to bake so much cake. We would ask that any large orders should be pre-ordered with “good notice” 7 - 10 days. We appreciate this is not always possible and we will always do our best to fulfil all orders. However, Tiptree Cakes reserve the right to re-schedule or refuse large orders on a next-day service.

Site Information

Tiptree Cakes is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind with respect to this site or its contents. Tiptree Cakes disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Tiptree Cakes does not represent or warrant that the information accessible via this site is accurate, complete or current.

We strongly advise the ingredient and allergen declaration included on each pack is read and understood prior to any claim being made about its suitability for any particular purpose or diet. It is your responsibility to ensure that you comply with your legal requirements in the provision of ingredient and allergen information to your customers and Tiptree Cakes takes no responsibility for such compliance and has no liability in respect of your failure to comply with such requirements. Please also note that displayed website ingredients can and do change, so always refer to the product label on the goods for full ingredient and allergen information.

Processing Of Orders

Credit and debit cards are debited before items are shipped or before services are activated by Tiptree Cakes.

Delivery

Delivery is to be expected when stated but is not guaranteed. We provide a tracking reference for all orders to enable you to track your delivery via DPD; we highly recommend that all customers download the DPD App to track and manage orders, as well as to specify your What3Words location which allows you to pinpoint exactly where you want your cake delivered down to a 3-metre square.

DPD delivers by postcode so when placing an order, your delivery postcode & street address must match your correct business address. We are not responsible for any incorrect addresses used by DPD to process deliveries. Once an order has been confirmed with us, we cannot change the address due to DPD T&Cs, so we highly recommend checking all order details before confirming and paying for it on your Tiptree Cakes account.

The contact details (telephone and email) associated with your Tiptree Cakes accounts will be linked to your DPD tracking for your deliveries. Under DPD’s T&Cs, DPD can leave your delivery at the front door, rear access, and a safe location at the property postcode.

At locations where there are multiple addresses, DPD will deliver to a central point such as an internal loading delivery room or loading bay. We will not be held responsible for any lost or misplaced orders. If you have multiple businesses at your location, we recommend that the DPD App be used by all members of staff to monitor deliveries.

We use a Premium Next AM delivery service that has proved very reliable over the years but in very rare instances, a delivery has not been made within the stated hours or on the day expected.

Tiptree Cakes will do all that they can to assist in tracking the delivery but cannot be held responsible for delays out of our control. If you have selected a delivery date and are not open or there to receive your parcel, it will be left in what is deemed by the driver to be a safe place. We would highly recommend stipulating your own 'safe place' via the DPD App. Please note, if you do not specify a safe space and it is picked by the driver, this is at your own risk.

We always recommend that when selecting your chosen delivery date, you are also open and available to receive your parcel on the second day in case there are localised DPD delays in your area. Regrettably, if your parcel is delayed, it will be delivered the next day after your initial chosen delivery date, and you should be available to receive this. For example, if your chosen delivery date is a Saturday and DPD is unable to deliver on that day, the delayed delivery will be made on Sunday.

The insulated boxes the cakes travel in have been designed to keep products temperature-controlled for over 48 hours.

The products will arrive in a condition to refreeze, refrigerate or consume. Special delivery requests will be added for the courier however we cannot guarantee that these will be followed. Note that there are no collections or deliveries on Bank Holidays. If your selected delivery date is a day before a bank holiday, and there are any delivery delays, this is at your own risk and we will not be responsible for any undelivered goods and/or late deliveries due to said delays.

Delivery Days: Orders placed before 1:00 PM (Monday – Thursday) are dispatched the same day for next working day delivery. Any orders placed after 1:00 PM on Thursday, through to Sunday evening, will be processed and dispatched on Monday (excluding bank holiday Mondays where the delivery will be delayed by 1 day). Your expected delivery days are Tuesday through Friday. We do not currently offer weekend or Monday deliveries to ensure your products do not sit in a courier depot over the weekend.

If you choose to delay your delivery, this is entirely at the customer's risk if the original delivery time was within Tiptree Cakes’ 0800–1800 delivery window. Tiptree Cakes will not refund or replace damaged, undelivered, lost or disposed of orders that have been delayed in this way.

Any delivery issues need to be communicated to us on the day of expected delivery. According to DPD T&Cs, they need to be made aware of issues on the day of expected delivery in order to investigate with the relevant local depot on a case-by-case basis. At the weekend, we would always recommend emailing hello@tiptreecakes.com.

Tiptree Cakes, reserves the right to amend or temporarily change its order by cut-off time without prior notice.  

Delivery Restrictions

We are a trade-only supplier and require all orders to be delivered to a UK mainland business address that is manned and available to accept parcels between 0800 and 1800 daily. We will take no responsibility for consignments that perish or go missing due to no one being available to accept the delivery on the specified delivery day.

Festival and event sites: Due to the risks involved in delivering to large festival sites, we will not be held responsible for missing parcels if our courier has obtained a signature or left it in a safe place at the given festival site. Orders delivered to festival sites must be paid for at the point of purchase by a debit card to avoid any risk of conflict over payment if the order does not reach its destination.

Amending Online Orders That Have Already Been Accepted

Due to our packing schedule and multiple daily collections with DPD, once an order has been placed we are unable to modify or cancel it.

The Supply to Other Bakeries or Cake Companies

It is against our company policy to supply to other cake companies and/or wholesale bakeries. Where we feel it is necessary, we will use our own discretion when a contract has been accepted. We reserve the right to cancel the processing of the order and issue a full refund where we are being asked to supply another cake company or wholesale bakery.

Limitation Of Liability

Except as specifically stated on this site, neither Tiptree Cakes nor any of its directors, employees or other representatives will be liable for losses, liabilities, damages, penalties, expenses, fines or costs arising out of or in connection with the use of this site or sale of our products and services. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. This limitation does not apply to any liability which cannot by law be excluded or limited.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be passed onto law enforcement and will not have orders processed. We track the electronic fingerprints of every order placed on this website to enable legitimate crime prevention and prosecution authorities to trace individuals engaging in criminal activities.

Offers, Promotions, Bundles & Points Schemes

Tiptree Cakes reserves the right to withdraw offers and/or promotions at any time where it is deemed the promotion is being abused.

Errors, Returns & Non-Conforming Products

Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best-before date when reporting any non-conformity. Any issue must be notified within 24 hours of delivery to be considered for a refund. After this time, issues will be reviewed case by case. Photographic evidence will be required.

Picking errors: If a picking error occurs, a credit will be issued in the form of a discount code.

Non-food Items Sold On The Site

May only be purchased as part of a normal cake order.

Changes In Terms

Tiptree Cakes reserves the right to modify these terms at any time without prior notice. Any changes will take effect from the date they are published on the Tiptree Cakes website.

Natasha’s Law

Natasha’s Law does not apply to our wholesale supply of cakes to businesses. We provide full ingredient and allergen information on all products supplied. It is the responsibility of our customers to ensure they comply with legal requirements when selling products, including whether Natasha’s Law applies to items packaged at their premises. Customers are also responsible for providing appropriate allergen information for non-packaged items where required by law.

We are responsible for complying with legislation regarding ingredient and allergen information for our products, but we accept no liability for a customer’s failure to comply with their own legal obligations.

For further information, please visit the Food Standards Agency website.

Company Registration

Tiptree Patisserie Ltd a subsidiary of Wilkin & Sons Ltd, trading as ‘Tiptree Cakes’ is a company registered in England and Wales. Registered number: 05544329

Registered Office: Wilkin & Sons Ltd, Trewlands Farm, Tiptree, Colchester, Essex. CO5 0RF